Client Care Specialist
Who We Are:
Good Clean Dog is launching a new, industry-disrupting concept in the pet grooming space that aims to provide the best experience for both our clients and our employees. Led by industry experts with over 30 years of collective experience in grooming and pet services, this new company will redefine how clients who value safety and convenience access grooming services for their pets. Similarly, we will set a new standard for how professionals in the industry are viewed and treated.
Job Overview:
As a Client Care Specialist, you are the first and last impression for our clients. From welcoming pet parents at check-in, to handling scheduling and follow-up communication, to ensuring every client feels valued and cared for, you are the heartbeat of our customer experience.
One of our core values is “Make Their Day” — meaning it is our mission to make every client’s day, every time they visit. Whether it’s a warm greeting, remembering a pet’s favorite treat, solving a scheduling challenge, or simply listening with empathy, you play a key role in creating an experience that goes above and beyond expectations.
The scope of this role transcends traditional reception — it’s about building lasting relationships with our clients, ensuring smooth operations, and supporting our technical grooming team. The right person is enthusiastic, organized, detail-oriented, and passionate about providing outstanding customer service.
Who We Hire:
We’re looking for friendly, professional, and proactive individuals who thrive in a customer-facing role. If you enjoy helping people, are comfortable with technology, and love being around animals, this role may be perfect for you.
What We Offer:
Paid training and opportunities for professional development
Growth potential within the company (advancement into leadership or specialty roles)
A collaborative, supportive work environment where your contributions are valued
Compensation:
Hourly pay ($15-17/hour, depending on experience)
Requirements:
Prior customer service or receptionist experience preferred
Enthusiastic, outgoing, and professional demeanor
Strong organizational skills and attention to detail
Ability to handle scheduling, phone calls, texts, and emails with accuracy and warmth
Comfortable learning and using scheduling/CRM software
Reliable, punctual, and adaptable to shifting priorities
Love of animals and comfort being around dogs of all sizes
Commitment to our core value of “Make Their Day”
Responsibilities:
Welcome clients and pets upon arrival and provide a friendly, professional check-in and check-out experience
Manage phone calls, texts, emails, and online bookings with efficiency and accuracy
Assist clients with scheduling, rescheduling, and service questions
Serve as the go-to resource for customer support, ensuring every client feels cared for and appreciated
Communicate client needs, notes, and preferences to the grooming team
Proactively follow up with clients after appointments to ensure satisfaction and encourage rebooking
Handle payments, invoices, and record-keeping with accuracy
Deliver on the “Make Their Day” promise by finding small but meaningful ways to delight clients and exceed expectations
Complete general front desk operations and support overall business flow
Maintain a clean and welcoming environment in the lobby and other client facing areas
Continuously look for opportunities to improve client experience and share ideas with leadership
Pay: $15.00 - $17.00 per hour
Benefits:
Paid training
Work Location: In person