Good Clean Dog (“Good Clean Dog,” “we,” “us,” or “our”), takes your privacy seriously. This Privacy Notice describes how we collect, use, protect, and process Personal Information we collect from or about you when you visit our website, communicate with us, or otherwise interact with us in your capacity as a consumer. We refer to these interactions collectively throughout this Privacy Notice as using our “Services.” We provide this Privacy Notice to inform you of the types of information we collect when you use our Services, and how we use and disclose that information. Please review this Privacy Notice carefully to understand these terms and your rights and options.

This Privacy Notice is subject to change. If we make any material changes, we will notify you by means of a notice placed on our website prior to the change becoming effective and will update the date above accordingly. We encourage you to periodically review this Privacy Notice. By using our Services, you agree to the terms and conditions in the most updated Privacy Notice.

Information We Collect

Good Clean Dog collects information from you through our interactions with you, including when you provide it to us directly (such as when you fill out a form on our website or participate in a survey), automatically through cookies and other tools when you visit our website, and from other sources, including other third parties.

Some of the information we collect from you constitutes personal data or personal information (“Personal Information”), which is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. This includes information, for example, such as your name, address, and device information that can reasonably be linked to you or your household, such as your IP address.

Types of Personal Information We Collect

We may collect the following types of Personal Information from you directly, automatically, or from third parties in connection with our Services, including when you visit our salon or website:

• Your name

• Your postal address (including billing and mailing addresses)

• Your telephone number

• Your e-mail address

• Information about your pet, including the type of pet you have, breed, date of birth, the date you visited or called our salon, vaccination information, grooming preferences, and other notes taken by our salon staff

• Audio, electronic and visual information through our on-premises surveillance cameras

• Your username, if you choose to create one, is automatically collected once you create an account

• Information about your device, including where you are accessing the website from, your domain name, and your IP address

• Your birth date

• Your gender

• Your payment information when we process payments for our Services. All payments are processed through our PCI-compliant payment provider

• Any other information you choose to provide when you interact with our Services, or any other information we notify you that we may collect at the point of collection

Automatically Collected Information and Cookies

As mentioned above, we automatically collect certain information from you when you visit our website.

This automatic information collection may occur through our use of cookies, pixel tags, and similar methods.  We refer to these technologies as “cookies” throughout this notice. Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. They are small text files that are stored by a user’s web browser on the user’s hard drive. Cookies can remember what information a user accesses on one website to simplify subsequent interactions with that site by the same user or to use the information to streamline the user’s transactions on related websites. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies last longer and are used to recognize your computer when you return to our website. Cookies are designed to make your online experience easier and more personalized. They can only be read by the server that placed them and are unable to execute any code or virus.

The types of cookies we use include:

• Preference. These cookies allow our website to remember your device so that we can maintain your shopping cart or appointment booking information as you navigate through our website pages.

• Advertising. These cookies are used to provide you with more relevant advertisements.

• Analytics. These cookies assist us with learning more about how users and visitors use our websites, including pages visited, how much time is spent on each page, and similar information.

• Authentication. These cookies assist us with authenticating user and visitor requests, and with maintaining session information related to users.

• Functionality. These cookies help us ensure that the websites function properly.

• Security. These cookies allow our servers to mitigate the risk of information leakage attacks by ensuring that requests are submitted to our websites from proper domains.

• Third-Party. These cookies are placed by our service providers, such as Google which provides us with analytics services and HubSpot which assists us with managing customer relationships.

Information collected automatically is sent to us by your web browser or your internet service provider when you visit our website. This information typically includes your domain name, your username, and your numerical IP address.  The amount of information sent by your web browser depends on its settings. Please refer to your browser settings if you want to learn what information your browser sends.  Most browsers are set to accept cookies by default, but you may be able to change your settings so that your browser rejects or removes browser cookies. Disabling cookies for our website may affect the performance, functionality and availability of our website and Services.

We use information we collect automatically from you on our website to see which web pages you visit on our website, which website you visited before coming to our website, and where you go after you leave our website, which helps us understand how our visitors use our Services and how we can improve them, to display more relevant advertisements to you, and to maintain the security and functionality of our websites.

We may use third-party advertising companies to serve ads when you visit our website. Please note that these companies may use information about your visit to this website in order to provide advertisements about goods and services that might be of interest to you. In the course of serving advertisements to this website, these companies may place or recognize a unique cookie on your browser. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit http://networkadvertising.org/optoutnonppii.asp.

Information Use

How We Use the Personal Information We Collect

We process your Personal Information with your consent to perform our contractual obligations, to provide you with Services you request from us, where it is in our legitimate interest to process such information, and where we have a legal obligation. Any of the Personal Information we collect about you may be used for the following business purposes, including to:

• Provide you with our Services and provide and operate our website.

• Respond to your inquiries, collect your suggestions, and fulfill your requests.

• Authenticate your requests and to allow you to book a grooming appointment.

• Communicate with you about our business relationship, including sending you important information about our website, Services, terms, conditions and/or policies, upcoming appointments, changes to our Services, and administrative information.

• Invite you to participate in surveys or provide feedback to us about your experience in working with us.

• Operate, improve, and enhance our business, products, and service offerings, and identify trends in our product and service offerings.

• Send you opportunities and marketing information that we believe may be of interest to you through direct marketing and e-marketing efforts, unless you request that we do not use your information for this purpose (you may opt-out of these optional communications at any time).

• Personalize your experience when you interact with us, including by presenting opportunities, products and offers tailored to you.

• To provide technical and customer support.

• Ensure continuity of service to you if we sell, assign, or transfer part of our business or enter into a relationship with a successor or partner entity.

• Act as we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process and for any legal purpose; (c) to investigate security breaches; (d) to respond to requests from public and government authorities; (e) to enforce our terms and conditions; (f) to protect our operations; (g) to protect our rights, privacy, safety or property, you or others; and (h) to allow us to pursue available remedies or limit the damages that we may sustain.

• Fulfill your directive, when you otherwise direct us to use your information in a certain way.

• Carry out any other purpose described to you when the information was collected or that you have otherwise consented to or instructed.

We may combine Personal Information that we collect about you with Personal Information you provide to us through other sources, such as through our website or social media. We will use the combined Personal Information in accordance with this Privacy Notice for as long as it is combined.

Information Disclosure and Third Parties

We disclose Personal Information we collect for a business purpose to the categories of third parties and for the purposes outlined below:

• Service providers, vendors, and consultants who need access to Personal Information to carry out the Services on our behalf.

• Corporate affiliates, including our parent company, to provide and maintain our Services and for administrative purposes.

• Social media platforms, when you choose to interact with us through social media features on our website. Such interactions typically allow the social media platforms to collect some information about you through cookies and similar tracking technologies they place on your device. In some cases, the social media platforms may recognize you through its cookies even when you do not interact with their application. Please visit the social media platform’s respective privacy policies to better understand their data collection practices and controls they make available to you.

• If we sell all or part of our business, make a sale or transfer of assets, or are otherwise involved in a merger, restructuring or business transfer, including as part of the due diligence and transaction process, your Personal Information may be disclosed in connection with the transaction.

• In response to a request for information if we believe disclosure is advisable or required, including to comply with any law, legal process, or requests by public authorities, law enforcement or third parties.

• To investigate actions we believe are inconsistent with our agreements or policies, or to protect the rights, property and safety of Good Clean Dog and our customers.

• With your consent or at your direction.

We may also share aggregate and de-identified information that is not personally identifiable with our business partners and other third parties.

No mobile information will be shared with third parties / affiliates for marketing / promotional purposes. All of the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.

Links to Other Sites

Our website may contain links to websites, products, and materials not offered, administered, run, or otherwise controlled by Good Clean Dog. This Privacy Notice applies only to information collected on our website and not to information collected on linked sites. We encourage you to be aware when you leave this website and to read the privacy statements of each and every linked site to understand how that site handles your Personal Information.

Your Choices

If you wish to update or correct information that Good Clean Dog maintains about you, you may do so by emailing us at hello@goodcleandog.com. Please note that we will take steps to verify that your request is valid, including authenticating that you are the person making the request. We may also retain certain information that we are required by law to retain, or where we otherwise have a lawful and legitimate business purpose for retaining the information.

If you wish to stop receiving marketing communications from us, you may opt-out at any time by unsubscribing through the mechanism provided in the marketing email, or by contacting us at hello@goodcleandog.com. If you opt-out, you may still receive non-marketing communications from us, such as communications about your account, appointment or updates to our Services, policies or terms.

Information Retention and Security

Good Clean Dog retains your Personal Information for as long as reasonably necessary to fulfill the purpose(s) for which it was collected as outlined in this Privacy Notice, unless a longer retention period is required by law or is needed in order to fulfill our legal obligations.

We have put in place reasonable physical, electronic, technical, and managerial procedures to safeguard and secure Personal Information from unauthorized use and disclosure. However, due to the open communication nature of the Internet, we cannot guarantee that your Personal Information will be 100% secure, and free from accidental or unauthorized use, disclosure, or access.

Children’s Information

This website is provided for and targeted to adults and is not intended to be used by children under 13 years of age. We do not knowingly collect Personal Information from children under the age of 13. If you believe we have been provided Personal Information from or about a child under 13, please contact us at the email below. If we have stored any such Personal Information in our database, we will delete it as soon as reasonably practicable after receiving notice from you.

Contact Us

If you have any questions, comments, or would like to request access to the information that Good Clean Dog has gathered about you at our salon or on our website, please feel free to contact us using the information provided below.

Email: hello@goodcleandog.com

Phone: 314-668-8060